If you already sell on Amazon, you may have experienced a high return rate and you may not even know why.
As you may know, buyers are not obliged to provide a reason for returning your products, and even if they do, the default choices proposed by Amazon are very vague.
From a buyer’s perspective, Amazon offers an amazing shopping experience, but we all know that systematic refunds and returns will seriously impact on your profit.
When you use our services, you will be able to provide your Amazon buyers with high-quality VIP services in French, German, Spanish, Italian, Dutch, Swedish, Polish and, of course, English.
1 agent per language will be assigned to your amazon account*. That allows for personalized care of all inquiries.
Our team has been trained by us specifically for Amazon and we never hire for a new client. They all work with us on a daily basis and have done for many years. We bleeive that no market place’s customer service can be handled in the same way.
Because each country will be handled by the same agent, he will quickly spot recurrent issues. When this happens we will notify you so that you to take swift action to correct the problem.
A customer who receives outstanding care will get to trust your brand and won’t hesitate to buy from you again. They may also leave you a positive review even if they initially had an issue with their order.
80% of the time, we will provide the buyer with a solution, avoiding a product return with a positive impact on your profit.
Not only you will stop cutting into your profit, you will also protect your Amazon account health. This should always remain your top priority. An account manager will be assigned to your account and if any urgent event happens that we cannot solve as a third party, we will contact you via your preferred channel.
Before we start taking care of your customers, we will get to know your products and company values, building up guidelines with you. Once this is finalized you can just sit back and focus on what matters the most in your business. We will take care of the rest.
We value our clients’ privacy. Margin Business ensures that all client data is stored securely on our encrypted database. We guard and protect all brand information, including contacts, product details, instructions, images and live listings.
We, at Margin Business, have a proven track record in supplying high quality services to our clients. We can’t, however, guarantee increased conversions or sales since Amazon listings are influenced by many external factors such as price, availability, images and seller account health.
We accept Card Payments, Bank wire, and Payoneer.
Half of the total invoice payment is due prior to project delivery. The balance must be paid within 5 business days from order completion.
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These Sellers Are Crushing it on Amazon Europe.
Yes! Please contact us and we’ll work on a custom package for you.
Our amazon customer care service is available in the following markets: US, UK, Canada, Mexico, and all the EU markets (Germany, France, Italy, Spain, Netherlands, Sweden, Poland)
Listing Translation means literally translating the text from English to German, Italian, French, Polish, and so on. This way, customers will be able to read copy that they will be able to understand fully in their native language. But localizing the copy takes us a step further — localizing your listing means our translator also looks into keywords and key phrases culled from EU market-specific keyword research. This gives you targeted KWs in the Swedish market, Spanish market, etc.
Look at it this way — nothing beats having a professional translator or a native speaker work on the translation and localization of your listing. We’re sure you’ve encountered machine translations that look and read unprofessional. Not to mention, there’s a margin for error for such translations, too.
If you want to optimize your Amazon listings to target a specific market, let’s just say you can’t really afford to have anything getting lost in translation. You need a professional amazon translation service.
The standard delivery time is around 4- 5 days only. If you need it earlier, kindly let us know and we’ll inform you if it’s possible.
We mainly just need:
– Product name (what it is) + Amazon link if the listing is live
– Brand name
– 2/3 competitor links displaying a similar product
– The main difference between yours and the competitors (if any)
Yes, we do. Contact us for these services.
