White Glove Amazon Customer Service in Multiple Languages

White Glove Amazon Account Management

Full-Service Amazon Account Management

At MarginBusiness, we provide full-service Amazon account management for brands that want reliable execution without building an internal Amazon team.

We manage daily operations, listings, PPC, compliance, and international expansion, while aligning closely with your business goals.

Backed by 13+ years of Amazon experience and a multilingual team across EU, US, and UAE, we focus on sustainable performance — not short-term tactics.

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Amazon Customer Service Pack

Pricing

All Packages Include

Customer first YES! Refund First NO!

We provide multilingual customer support across key European marketplaces, including French, German, Spanish, Italian, Dutch, Swedish, Polish, and English.

Dedicated Native Speaker

One native-speaking agent per language is assigned to your Amazon account for consistent and accurate handling of customer inquiries.

Trained for Amazon

Our customer support team is trained specifically for Amazon. We work with an in-house team that supports client accounts daily, not temporary hires brought in per project. Each marketplace has its own customer expectations, and we adapt communication accordingly.

Product Issues Anticipation

Recurring customer issues are identified early through consistent, language-specific support. When patterns emerge, you are informed promptly so corrective action can be taken.

Brand Recognition

Consistent and professional customer communication reinforces brand trust, supports repeat purchases, and helps mitigate negative reviews when issues occur.

Refund Rate Reduction

Where appropriate, customer issues are resolved without requiring a product return, helping reduce refund rates and protect margins.

Account Health Protection

Customer communication and issue handling are managed with a focus on maintaining strong account health. When issues require direct seller intervention, you are informed promptly via your preferred communication channel.

Customized Assistance

Before customer support begins, we align on your products, brand guidelines, and company values. These guidelines are then applied consistently across all customer interactions.

Still Unsure?

01 Privacy

Client data handled in line with strict confidentiality and security standards

02 Guarantee

No performance guarantees are made, as Amazon results depend on multiple external factors

03 Payment

Secure payment methods accepted

These Sellers Are Crushing it on Amazon Europe.

We have been using Margin Business for a number of years. The have been a great support in respect of our Amazon account, dealing with customer services and all our multilingual requirements including translating and optimizing listings into 5 languages.

We have been working with Emilie and Omar through Margin Business for last 9 years. They mainly work on our Amazon account throughout the EU, Translating listing for German, French, Italian and Spanish marketplaces. Service is always first class and they are great to work with.

We have been working with Margin Business for several years now with regards to our Amazon accounts. Their top level service, speed and effectiveness helped us navigating Amazon sales and climb up the rankings.

Service au top comme toujours!!! Merci a votre equipe, en esperant que notre collaboration continuera encore longtempos!!

These guys are good! not only have they fulfilled the brief we gave them, but they've taken it to a level that we never anticipated was possible. Recommended, recommended, recommended!

Looking to sell on multiple Amazon marketplaces in Europe and don't know where to start? Ask the folks at Margin Business. They will show you how it's done and how to do it with style. They have a team dedicated to each marketplace so your listings are more of a native feel for the people in that respective country.

The communication was always good and fast. Very good consultancy for Amazon in general, very good support, sales increase for Amazon EU, full account setup, Omar is fully committed and implicated and is always available.

Don’t Have a Listing Yet or Have a Specific Question?

Discuss your Amazon setup and requirements with our team.

Frequently Asked Questions

Do you offer discounts for multiple listings or languages?

Yes! Please contact us and we’ll work on a custom package for you.

Which languages do you cover?

We provide customer support coverage across North America and Europe, including the US, UK, Canada, Mexico, and key EU marketplaces such as Germany, France, Italy, Spain, the Netherlands, Sweden, and Poland.

What is the difference between translation and localization?

Translation focuses on converting text from one language to another. Localization goes further by adapting content to local marketplace expectations, search behavior, terminology, and customer communication norms.

Can I use google translate or amazon translate for my amazon listings?

Machine translation tools can be useful for basic understanding, but they do not account for marketplace-specific terminology, search behavior, or customer expectations. For customer-facing listings, professional localization is recommended to ensure clarity, compliance, and accuracy.

What is the turnaround time? And can I get my order sooner?

Typical turnaround time is approximately 4–5 business days, depending on scope and marketplace coverage. Expedited timelines may be possible upon request and are assessed on a case-by-case basis.

What do you need from me?

We require access to your Amazon Seller or Vendor account, relevant brand guidelines, and product information. Strategic decisions such as pricing, inventory, and promotions remain with you.

Do you offer a photography service?

Yes. Product photography services are available and can be scoped based on your listings, marketplaces, and content requirements.