🌟 Join Neil Patel, Ed Vaizey & more at WORLDEF Istanbul 2024! ✨ Discount Coupon: MB100 🎫 – Get Info
☑️ White Glove Amazon Customer Service
While We Listen To Your Buyers, Amazon Presses The Buttons.
If you already sell on Amazon, you may have experienced a high return rate and you may not even know why.
As you may know, buyers are not obliged to provide a reason for returning your products, and even if they do, the default choices proposed by Amazon are very vague.
Looking for a Quick Answer? Book a Free Call Now
What Should You Do?
WHAT.
For simplicity, if you allow Amazon to handle your complete customer service, your buyers will have only one option: Click the return button and Amazon will refund the order. No questions asked! But we all know that in 90% of cases, you could have avoided the return by providing a solution or assistance to the buyer therefore you’d save money!
HOW.
First of all, you should immediately enable the product support feature in your seller central account. This will give buyers the opportunity to contact you instead of pressing the return button. Our proven track record shows a 50% decrease in returns and refunds when we take over an Amazon account. We will treat your customers like our own.
WHY.
Well, of course your account’s health is key to keeping your Amazon listing safe from suspension OR product suppression. But what is more precious than your product? As Brand owners ourselves, we know how hard you have worked on your product design and quality. Every single unit of inventory counts, but Amazon does not really care about that. When a customer returns an order, your amazing article will end up either in the bin or it will be sent back to another customer without a proper quality check! What happens next is history.
Amazon Customer Service Pack
- Daily Customer Email Replies (7/7)
- Recurrent Product Issue Reports
- Daily Seller Feedback Removal
- Daily Account Health Check
Pricing
- Up to 100 emails $99.00 / month
- Up to 500 emails $399.00 / month
- Up to 1000 emails $599.00 / month
- Over 1000 emails $25 / Hr
All Packages Include
From a buyer’s perspective, Amazon offers an amazing shopping experience, but we all know that systematic refunds and returns will seriously impact on your profit.
Customer first YES! Refund First NO!
When you use our services, you will be able to provide your Amazon buyers with high-quality VIP services in French, German, Spanish, Italian, Dutch, Swedish, Polish and, of course, English.
Dedicated Native Speaker
1 agent per language will be assigned to your amazon account*. That allows for personalized care of all inquiries.
First Time Resolution
Our team has been trained by us specifically for Amazon and we never hire for a new client. They all work with us on a daily basis and have done for many years. We bleeive that no market place’s customer service can be handled in the same way.
Product Issues Anticipation
Because each country will be handled by the same agent, he will quickly spot recurrent issues. When this happens we will notify you so that you to take swift action to correct the problem.
Brand Recognition
A customer who receives outstanding care will get to trust your brand and won’t hesitate to buy from you again. They may also leave you a positive review even if they initially had an issue with their order.
Reduce Refund Rate
80% of the time, we will provide the buyer with a solution, avoiding a product return with a positive impact on your profit.
Healthy Account
Not only you will stop cutting into your profit, you will also protect your Amazon account health. This should always remain your top priority. An account manager will be assigned to your account and if any urgent event happens that we cannot solve as a third party, we will contact you via your preferred channel.
Customized Assistance
Before we start taking care of your customers, we will get to know your products and company values, building up guidelines with you. Once this is finalized you can just sit back and focus on what matters the most in your business. We will take care of the rest.
01 Privacy
We value our clients’ privacy. Margin Business ensures that all client data is stored securely on our encrypted database. We guard and protect all brand information, including contacts, product details, instructions, images and live listings.
02 Guarantee
We, at Margin Business, have a proven track record in supplying high quality services to our clients. We can’t, however, guarantee increased conversions or sales since Amazon listings are influenced by many external factors such as price, availability, images and seller account health.
03 Payment
We accept Card Payments, Bank wire, and Payoneer.
Half of the total invoice payment is due prior to project delivery. The balance must be paid within 5 business days from order completion.
Testimonials
These Sellers Are Crushing it on Amazon Europe
Mirena H.
CEO at
Tropicana EU Ltd.
The communication was always good and fast. Very good consultancy for Amazon in general, very good support, sales increase for Amazon EU, full account setup, Omar is fully committed and implicated and is always available.
Richard Allen
Ceo at
Tinyyo ltd
We have been working with Emilie and Omar through Margin Business for last 9 years. They mainly work on our Amazon account throughout the EU, Translating listing for German, French, Italian and Spanish marketplaces. Service is always first class and they are great to work with.
Axel I.
Founder at
Agrib Light
Service au top comme toujours!!! Merci a votre equipe, en esperant que notre collaboration continuera encore longtempos!!
Gerg James
Brand Owner
UK
These guys are good! not only have they fulfilled the brief we gave them, but they’ve taken it to a level that we never anticipated was possible. Recommended, recommended, recommended!
Gianmarco
HBD at
Anteprima Brands Ltd.
We have been using Margin Business for a number of years. The have been a great support in respect of our Amazon account, dealing with customer services and all our multilingual requirements including translating and optimizing listings into 5 languages.
Letitia James
Director at
Z4 Solution Limited
We have been using Margin Business for a number of years. The have been a great support in respect of our Amazon account, dealing with customer services and all our multilingual requirements including translating and optimizing listings into 5 languages.
Joe Reichsfeld
Founder of
Ecommerce Optimizer
Looking to sell on multiple Amazon marketplaces in Europe and don’t know where to start? Ask the folks at Margin Business. They will show you how it’s done and how to do it with style. They have a team dedicated to each marketplace so your listings are more of a native feel for the people in that respective country.
These Sellers Are Crushing it on Amazon Europe.
We have been using Margin Business for a number of years. The have been a great support in respect of our Amazon account, dealing with customer services and all our multilingual requirements including translating and optimizing listings into 5 languages.
We have been working with Emilie and Omar through Margin Business for last 9 years. They mainly work on our Amazon account throughout the EU, Translating listing for German, French, Italian and Spanish marketplaces. Service is always first class and they are great to work with.
We have been working with Margin Business for several years now with regards to our Amazon accounts. Their top level service, speed and effectiveness helped us navigating Amazon sales and climb up the rankings.
Service au top comme toujours!!! Merci a votre equipe, en esperant que notre collaboration continuera encore longtempos!!
These guys are good! not only have they fulfilled the brief we gave them, but they've taken it to a level that we never anticipated was possible. Recommended, recommended, recommended!
Looking to sell on multiple Amazon marketplaces in Europe and don't know where to start? Ask the folks at Margin Business. They will show you how it's done and how to do it with style. They have a team dedicated to each marketplace so your listings are more of a native feel for the people in that respective country.
The communication was always good and fast. Very good consultancy for Amazon in general, very good support, sales increase for Amazon EU, full account setup, Omar is fully committed and implicated and is always available.
Previous
Next
Frequently Asked Questions
Yes! Please contact us and we’ll work on a custom package for you.
Our amazon customer care service is available in the following markets: US, UK, Canada, Mexico, and all the EU markets (Germany, France, Italy, Spain, Netherlands, Sweden, Poland)
Listing Translation means literally translating the text from English to German, Italian, French, Polish, and so on. This way, customers will be able to read copy that they will be able to understand fully in their native language. But localizing the copy takes us a step further — localizing your listing means our translator also looks into keywords and key phrases culled from EU market-specific keyword research. This gives you targeted KWs in the Swedish market, Spanish market, etc.
Look at it this way — nothing beats having a professional translator or a native speaker work on the translation and localization of your listing. We’re sure you’ve encountered machine translations that look and read unprofessional. Not to mention, there’s a margin for error for such translations, too.
If you want to optimize your Amazon listings to target a specific market, let’s just say you can’t really afford to have anything getting lost in translation. You need a professional amazon translation service.
The standard delivery time is around 4- 5 days only. If you need it earlier, kindly let us know and we’ll inform you if it’s possible.
We mainly just need:
– Product name (what it is) + Amazon link if the listing is live
– Brand name
– 2/3 competitor links displaying a similar product
– The main difference between yours and the competitors (if any)
Yes, we do. Contact us for these services.
